Shipping policy

Shipping Policy

Thank you for shopping with DozeTune. Every order ships free, worldwide, with a tracking number.

Order Processing

Orders are processed within 1-3 business days (Monday-Friday, excluding holidays). You will receive a confirmation email when your order is placed, and a second email with your tracking number once it ships.

Where We Ship From

To keep prices low and serve customers worldwide, orders are dispatched directly from our international fulfillment partner's warehouses. Because of this, delivery takes longer than domestic courier services - please review the estimates below before ordering.

Delivery Estimates

Typical delivery time is 7-14 business days after dispatch. During busy periods (holidays, sales events) or due to customs processing, delivery can occasionally take up to 20 business days. Delivery estimates are not guaranteed dates.

Tracking

A tracking number is emailed to you when your order ships. Tracking may take 2-5 days to show its first update while the carrier registers the parcel.

Customs, Duties and Taxes

In most countries your order arrives with no extra charges. However, some countries may apply import duties, taxes, or fees. These are the responsibility of the customer and are not collected by us at checkout.

Wrong Address and Order Changes

Please double-check your shipping address at checkout. If you need to correct an address or change an order, contact us within 12 hours of placing it. After that, the order may already be processed for dispatch and cannot be changed.

Lost or Stuck Packages

If your tracking has not updated for more than 10 business days, or your order has not arrived within 30 days of dispatch, contact us and we will investigate with the carrier. Packages confirmed lost in transit are replaced free of charge or fully refunded - your choice.

Contact

Questions about shipping? Email us at hello@shopmyzo.com.