Refund policy

Return & Refund Policy

We want you to sleep better - literally. If DozeTune is not right for you, here is how returns and refunds work.

30-Night Sleep Trial

Try DozeTune for up to 30 nights from the day your order is delivered. If you are not satisfied, contact us within that period and we will make it right with a replacement or a refund.

How to Start a Return

Email hello@shopmyzo.com with your order number and the reason for the return. Important: because orders ship from our international fulfillment partner's warehouses, please do not return the package to the address on the shipping label. Our team will provide the correct return address and instructions.

Return Conditions

Items must be unused or in like-new condition, with the electronics undamaged. For hygiene reasons we may ask for photos instead of a physical return in some cases - many claims are resolved without shipping anything back.

Refunds

Once your return is approved, the refund is issued to your original payment method within 5-10 business days. Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or incorrect.

Damaged, Defective or Wrong Items

If your order arrives damaged, defective, or is not what you ordered, email us within 7 days of delivery with photos. We will send a free replacement or issue a full refund - no return shipping needed.

2-Year Warranty

Electronic faults (speakers, Bluetooth module, battery) are covered by a 2-year warranty from the delivery date. Valid warranty claims are resolved with a free replacement.

Order Cancellations

Orders can be cancelled for a full refund within 12 hours of purchase. After that, the order may already be processed for dispatch and can no longer be cancelled.